Service and repairs
Due to the high quality of our products it is easy for us to fulfill our service at the best, because repairs or damages are rare.
80% of repairs result from wrong handling with the product, only a small percentage results from material or production failures.
In case of a material or production fault, the defective part or product is changed, of course for free.
Repairs of all kinds of Byron products we gladly deal with, and normally, repairs are not very cost expensive. Expecially we are proud of our spare parts storage that contains parts out of the last 50 years.
Repairs of Byron rods and reels
For a quick turnaround timen, please observe the following points:
• state your name and address using labels on the product
• add an accurate description of the error or damage
• state your phone number for further inquiries
When ordering spare parts please specify the correct product node.
Repairs of Hardy, Greys and Chub products
We are delighted that you have chosen a Hardy rod. Hardy was established in 1872 in Alnwick England and has gained an enviable reputation for fine quality workmanship and a tradition of innovation which continue to the present day. For the Worldwide Extended Warranty (WEW) to become effective you must register with us within 60 days of purchase.
To ensure immediate cover we recommend using the registration form on the website. Alternatively you could register by post or fax using the card attached to your rod. We are not able to send individual confirmations for post or fax registrations.
Please retain your original proof of purchase as this will be necessary when making a claim.
The WEW applies for the lifetime of the original owner and applies only to the original owner. It is given in addition to your statutory rights under the laws of England and Wales.
The WEW applies only to all new and current Hardy carbon fibre rods purchased from an authorised Hardy dealer effective January 2008.
The WEW does not cover ordinary wear and tear or lost sections.
A handling charge and a per section charge will apply to each claim (Please see below for more details). Hardy & Greys Limited reserves the right to alter handling or repair charges without prior notice.
Customer must retain original proof of purchase.
How to make a claim
In the event of a claim you can either -
1. Inform your nearest Hardy & Greys Limited approved Agent (e.g. Rössler Vienna), who will process your claim.
2. Send your rod or damaged section(s) together with with payment of the appropriate handling charge, securely packaged to:
Customer Services Department
Hardy & Greys Limited,
England, NE66 2PF
Tel: +44(0)1665 602 771
You may send your payment by cheque, payable to Hardy & Greys Limited or by credit/debit card, in which case please give us your name as it appears on the card, your card number, 3-digit security code, issue number and expiry date.
£25 handling, administration and return postage and packing charge (per claim).
For 1 piece rods: 25% of the current, or last, Recommended Retail Price of the rod (per claim)
For all other rods: 10% of the current, or last, Recommended Retail Price of the rod (per section, per claim).
Hardy & Greys Limited reserves the right to alter these charges without prior notice.
Sending Broken Sections
For tip sections, you need only send the bottom 10cm (4ins), for middle sections, the bottom and top 10cm (4ins) and for the butt section, supply the top 15cm (6ins).
Hardy & Greys Ltd will match a new replacement to the broken section. When returning broken sections, you must state model, length and line size. Please advise daytime telephone number and daytime delivery address.
The original owner is responsible for the cost of carriage and insurance of the rod to the Customer Service Department (CSD) of Hardy & Greys Limited or to the distributor of his/her country. All claims in the UK must be dealt with by the CSD directly.
Return despatch and insurance charges in the UK will be paid by Hardy & Greys Limited.
Hardy & Greys Limited reserves the right to determine whether to repair or replace any product covered by this warranty and the right to replace any discontinued models, at a reasonable charge, with comparable models when necessary.
The benefit of the WEW may not be assigned or transferred to any other third party.
Failure to register your WEW within 60 days means the original owner does not have any rights under WEW.
Goods covered by the WEW will be repaired or replaced at the discretion of Hardy & Greys Limited.
There may be colour/material and specification variations in the replacement sections against the original.
The WEW does not cover consequential or incidental damages.
The WEW does not cover lost rod or rod section(s).
No associated or consequential liability due to use of the rod is accepted by Hardy & Greys Limited.
Discontinued models - where a damaged rod is from a discontinued line, Hardy & Greys Limited may offer the owner a comparable rod from our current range. In these circumstances the owner would pay the £25 handling charge referred to above and 10% per section (1 or 2 pc rods) or 20% per section (3pc and above) up to the maximum of 50% of the current or last recommended retail price of the rod.